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    3. RekTec Information CRM - Trusted CRM System Service Provider for Medium to Large/Enterprise-Scale Companies
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    Digital management of the entire after-sales service process to increase customer satisfaction
    Digital management of the entire after-sales service process to increase customer satisfaction
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    Rektec ServiceONE Main Features
    Multi-channel Service Reception
  3. repair/installation/complaint services through various channels
  4. Customers can inquire through WeChat, website and APP
  5. Integrated call center with auto-populated customer info on inbound calls
  6. Request via e-commerce, auto-convert to work order
  7. Track progress in real-time on public account after repair
    8. Intelligent Task Assignment
  8. Service dispatchers can use map mode for proximity-based task assignment
  9. Service station managers can assign tasks on mobile devices, with an intuitive display of the current workload of service personnel
  10. Administrators can pre-set automated task assignment rules, and the system will automatically assign tasks based on these rules
    11. Mobile On-site Service
  11. Service personnel can request headquarters support when encountering spare part shortages or technical issues on-site
  12. Engineers can have the same office experience on mobile devices as on computers
  13. Progress of work order processing can be controlled in real-time through computers and Apps
  14. Custom set SLA metrics for different people, tasks, and priorities
    15. Visualized Parts Management
  15. Full-process management of parts for third-party service providers to improve the efficiency of part application and shipment
  16. Service personnel can pre-order parts to their personal inventory for faster repairs and maintenance
  17. The system supports inventory counting functions to accurately calculate part inventory status and provide inventory warning functions
  18. One-stop processing for service provider part allocation requests, reviews, shipments, and receipts
    19. Multi-dimensional Service Data Analysis
  19. Flexible configuration of visual data dashboards to meet enterprise-specific service data analysis needs, making service management clear and transparent
  20. Integrated with PowerBI, enabling multi-dimensional service analysis based on regions, products, service types, etc.
    21. Rektec ServiceONE Product Value
  21. Omnichannel Customer Service
    Users can initiate repair/installation/complaint services through various channels
    Users can initiate repair/installation/complaint services through various channels
  22. Intelligent Task Assignment
    Supports automatic, mapbased, proximitybased task assignment methods to enhance efficiency and rationality
    Supports automatic, mapbased, proximitybased task assignment methods to enhance efficiency and rationality
  23. Work Order Management
    Mobile onsite service steps, standardize engineer operations, and record service processes in realtime
    Mobile onsite service steps, standardize engineer operations, and record service processes in realtime
  24. Parts Management
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
  25. Sales Orders
    Enable quick order placement, with automatic control of credit limits and credit. Integrated with ERP to ensure timely order delivery.
    Enable quick order placement, with automatic control of credit limits and credit. Integrated with ERP to ensure timely order delivery.
  26. Customer Management
    Comprehensive integration of customer and equipment information, providing highvalue services and care centered around customers
    Comprehensive integration of customer and equipment information, providing highvalue services and care centered around customers
  27. Service Provider Management
    Through digital means, the original manufacturer can collaborate and transact online with service providers, and supervise the service process and quality of the service providers
    Through digital means, the original manufacturer can collaborate and transact online with service providers, and supervise the service process and quality of the service providers
  28. Repair/Return
    Customers/dealers submit return/exchange or repair requests, manufacturers manage in a visual closedloop
    Customers/dealers submit return/exchange or repair requests, manufacturers manage in a visual closedloop
  29. IoT Integration
    Achieve remote equipment fault diagnosis, automatically trigger operational maintenance services
    Achieve remote equipment fault diagnosis, automatically trigger operational maintenance services
    30. Rektec SalesONE Detailed Features
  30. Omnichannel Customer Service
    Users can initiate repair/installation/complaint services through various channels
    Users can initiate repair/installation/complaint services through various channels
  31. Intelligent Task Assignment
    Supports automatic, mapbased, proximitybased task assignment methods to enhance efficiency and rationality
    Supports automatic, mapbased, proximitybased task assignment methods to enhance efficiency and rationality
  32. Work Order Management
    Mobile onsite service steps, standardize engineer operations, and record service processes in realtime
    Mobile onsite service steps, standardize engineer operations, and record service processes in realtime
  33. Parts Management
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
  34. Parts Management
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
  35. Sales Orders
    Enable quick order placement, with automatic control of credit limits and credit. Integrated with ERP to ensure timely order delivery.
    Enable quick order placement, with automatic control of credit limits and credit. Integrated with ERP to ensure timely order delivery.
  36. Customer Management
    Comprehensive integration of customer and equipment information, providing highvalue services and care centered around customers
    Comprehensive integration of customer and equipment information, providing highvalue services and care centered around customers
  37. Service Provider Management
    Through digital means, the original manufacturer can collaborate and transact online with service providers, and supervise the service process and quality of the service providers
    Through digital means, the original manufacturer can collaborate and transact online with service providers, and supervise the service process and quality of the service providers
  38. Repair/Return
    Customers/dealers submit return/exchange or repair requests, manufacturers manage in a visual closedloop
    Customers/dealers submit return/exchange or repair requests, manufacturers manage in a visual closedloop
  39. IoT Integration
    Achieve remote equipment fault diagnosis, automatically trigger operational maintenance services
    Achieve remote equipment fault diagnosis, automatically trigger operational maintenance services
    40. Product Highlights
  40. Connect with Customers, Enhance Customer Experience
    Listen to customers through multiple channels, visualize the service process, and provide timely and highquality customer service to increase customer satisfaction
    Listen to customers through multiple channels, visualize the service process, and provide timely and highquality customer service to increase customer satisfaction
  41. Business Collaboration, Improve Service Process
    At all stages of the service, personnel from various positions can collaborate to handle tasks, ensuring rapid work order processing
    At all stages of the service, personnel from various positions can collaborate to handle tasks, ensuring rapid work order processing
  42. Digitally Driven, Support Service DecisionMaking
    Multidimensional data analysis provides a basis for service decisionmaking while presenting the status of business operations
    Multidimensional data analysis provides a basis for service decisionmaking while presenting the status of business operations
  43. Empower Teams, Improve Service Efficiency
    Provide effective tools to empower agents, service providers, and service management personnel, reducing workload and increasing efficiency
    Provide effective tools to empower agents, service providers, and service management personnel, reducing workload and increasing efficiency
    44. Proven and Tested with Clients
    Proven and Tested with Clients
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